Intelligent CISO Issue 22 | Page 49

V KEVIN WATERHOUSE, MANAGING KEVIN WATERHOUSE, DIRECTOR AT VCA TECHNOLOGY MANAGING DIRECTOR AT VCA TECHNOLOGY Video analytics and Artificial Intelligence are making their mark in a range of different industries and security is undoubtedly one of them. As businesses rely less and less on vigilance staff, video surveillance has become a crucial business tool for security teams, enabling them to not only analyse footage retrospectively to identify criminals, but also significantly improve protection through live monitoring. With the labour shortage affecting UK Monitoring Centres and crime rates on the rise, businesses have no choice but to turn to technology to support their overstretched teams and effectively prevent security incidents. When coupled with AI and Deep Learning, video surveillance is able to deliver vital information, empowering companies to enhance security and make better business decisions. Here are five key video surveillance trends we see emerging in 2020: Surveillance cameras: more than just security Video Analytics have become a standard requirement in many security applications. However, as technologies such as Deep Learning and AI become more mainstream, video analytics will Kevin Waterhouse, Managing Director at VCA Technology www.intelligentciso.com | Issue 22 FEATURE help video surveillance stretch far beyond its original remit. We should expect to see an increasing number of companies utilising their surveillance cameras not just for security, but also through video analytics and the metadata they produce, to obtain intelligent insight which can be used as a core business tool. False alarms in video surveillance will decline due to increased adoption of video analytics One of the biggest challenges continually faced by businesses when it comes to security is the vast number of false alarms raised by surveillance systems, which is driving complacency in the industry and increasing risk – some monitoring stations can experience several thousand false alarms from the monitored CCTV systems each night. With crime rates on the rise, 2020 will see businesses increasingly adopting video analytics within their current systems, enhanced with AI and Deep Learning, to exponentially improve accuracy and detection rates. Surveillance cameras will no longer be a mere insurance tick box exercise The majority of businesses set up security cameras for either insurance purposes, as a mere tick box exercise, without deriving any real advantage or insight from the technology. While this equipment represents a cost, companies are happy to pay it in return for peace of mind – yet criminals know that by covering their faces and wearing bland clothing, the likelihood of CCTV images identifying them is remote. However, with the increasing adoption of video analytics, we expect to see more conversations surrounding gaining a bigger ROI from security spend; while a traditional surveillance system represents little or no deterrent for criminals, as the footage it collects is hardly ever monitored in real time and is often just recording a crime rather than preventing it. Choosing a modern system with analytic capabilities generates efficiencies by creating real-time alerts before the intruder has breached the perimeter. This enables Video surveillance has become a crucial business tool for security teams. security staff to take a proactive and preventative approach. AI and Machine Learning (ML) will complement the human workforce For several years, there has been an array of headlines reporting that ML will replace humans but this couldn’t be further from the truth. Although ML has advanced at breakneck speed, AI still requires humans to work alongside it to make decisions. When it comes to video surveillance, human workers have a limited attention span and research suggests that they suffer from fatigue after only 18 minutes, leading to anomalous events being missed. As operators gain confidence with AI-driven analytic systems, they can adopt a more proactive response by reacting to potential threats based on AI-generated alerts, thereby reducing fatigue and screen blindness. Businesses will now be able to rely on the technology’s consistently impeccable performance. AI relieves the human workforce of long hours of tedious video monitoring, only requiring their intervention to determine how to handle an incident once this has been proactively identified. Working together, AI and humans will help companies improve detection rates, reduce false alarms and secure business efficiencies. This year, we will see the perception of AI change from a threat to humans to a complementary force and irreplaceable ally. Fast and accurate event search facilities will become essential Tens of thousands of security installations in the UK have very limited post-event search capabilities and rely 49