cyber trends
AS THE CORONAVIRUS PANDEMIC
CONTINUES TO MAKE A GLOBAL
IMPACT, IT IS HARD TO IGNORE THE
COMMERCIAL EFFECT IT HAS HAD AND
THE CYBERSECURITY ISSUES RAISED AS
A RESULT. HERE WE CONSIDER HOW
RETAILERS ARE RESPONDING.
orter, a leader
F
in e-Commerce
fraud prevention,
has announced
the release of the
Forter Special
Report on the
Impact of Coronavirus on Consumer and
Fraudster Behaviour. The report provides
merchants across industries with insight
into trends seen within the US$150
billion in transactions that Forter
processes annually.
As the Coronavirus pandemic sweeps
across the globe, government responses
have included enforced social distancing
and financial support to beleaguered
economies. Merchants who sell nonessential
goods have responded by
closing physical stores, and in some
regions, their online operations.
Consumers have begun to shift their
purchases, even those of essential items
such as groceries, online.
Coronavirus pandemic
leads to accelerated
Digital Transformation
for merchants and
increased cases of
fraudulent activity
The Forter Special Report tracks trends
and spikes in consumer behaviour
as well as innovative methods that
opportunistic fraudsters take to prey on
consumers during this unprecedented
and unpredictable time.
“Merchants are scrambling to cut
costs, reduce the impact of fraud, scale
efficiently and deliver a consistent
customer experience to meet rising
consumer online buying behaviour,” said
Michael Reitblat, CEO and Co-founder of
Forter. “The aftermath of the pandemic
will accelerate Digital Transformation
among merchants as consumer
shopping habits adapt.”
Covering industries including travel,
fashion and beauty, food and beverage,
marketplaces, and more, the Forter
Special Report uncovers consumer
buying trends such as:
• The travel industry has been extremely
hard hit. Regional variations are
18 Issue 25 | www.intelligentciso.com