ciso profile
SMART SERVICE MANAGEMENT
TRANSFORMS CORPORATE IT
eExecutive Summary
Modern CIOs are not content to be
infrastructure managers. Neither do they
want their departments to be seen as
necessary cost centres, as they have
often been in the past. But changing
people’s minds and proving the true
value of IT to the business isn’t easy in
the context of:
• Rising IT complexity and device
diversity, driven by ever more
demanding users
• The growth in invisible and
potentially costly shadow IT
• IT staff that are bogged down
with heavy administrative and
management workloads
This white paper explains how a
holistic, integrated approach to service
management, using modern automation
and management tools, enables CIOs
to overcome these barriers. The
benefits include:
• Easier, faster, more efficient and
cost-effective service management
• Happier, more productive
customers and a reduced service
management workload
• Complete service cost transparency
and continuous cost optimisation
• Proof of IT ROI to the business
Matrix42 Service Management is a
best-in-class, fully integrated service
management solution, backed by
decades of successful service and
workspace management experience. It
helps today’s CIOs deliver these benefits
to their organisations, enabling them to
power the transformation of corporate IT
departments from necessary cost centres,
to business-enabling profit centres.
PRESENTED BY
Addressing the IT image problem
Even in 2015, many CIOs still struggle to
shake the image of the IT department as
a cost centre, rather than a contributor
of business value. This is not for want
of effort or desire, but CIOs face a
number of diverse challenges that make
it difficult for them to deliver on the true
potential of IT. u
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WHITEPAPERS
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