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OPTIMIZING DEVOPS
INITIATIVES: THE VIEW
FROM BOTH SIDES OF
THE DEVOPS DIVIDE
PRESENTED BY
eExecutive Summary
A great deal has been written and
debated about the trend toward DevOps
and agile methodologies, with reflections
on not just development, but how IT
is changing. Much of the industry
opinions have taken on something
of a mythological character, extolling
development and evolving new roles like
site reliability engineers (SREs) as the
future, while relegating operations and IT
service management (ITSM) as reactive
expressions of the past.
This research examined the broader
development and operations
transformation in a more balanced
manner, unearthing trends that reflect
clear values and requirements on
both sides of the equation. The data
here suggests that while development
has an increasingly important role to
play, that role can only be effectively
enabled and advanced by a more
proactive and strategic approach to
operations and ITSM.
Along these lines, the strategic values of
investments in automation; IT analytics
such as AIOps, application performance,
and end-user experience management;
and broader terms of engagement
between development and IT all promote
far more successful outcomes than
enclaves of isolation and fragmented
silos. The need for more versatile but
inclusive ways of sharing information
via consistent, dynamic, and proactive/
prescriptive insights, along with
complementary levels of more advanced
automation, couldn’t be more relevant to
effective IT transformation in supporting
full application lifecycle benefits and a
more enlightened approach to DevOps
going forward. u
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