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PREDICTIVE
INTELLIGENCE
While it is true that we have made great
strides in standards and technological
innovation over the last 10 years, we are still in
the early stages of the biometrics revolution.
organisations confirm customers’
identities in the background.
The road is long but the benefits
are many
So while Gartner estimates that by
2022, 60% of large and 90% of midsize
enterprises will implement passwordless
authentication in more than 50% of use
cases, it is still true that many businesses
are struggling to end their reliance on the
username/password model.
By evaluating when authorisation
is actually necessary using a
confirmation mindset and adjusting
customer journeys accordingly,
organisations can lay the foundation for
when behavioural biometrics become
widespread to fully eradicate
passwords and usernames. In the
end, for users, this will remove the
need to remember or type passwords
or usernames, leading to better user
experiences and, for organisations,
there will no longer be a need to store
passwords/usernames, leading to better
security, fewer breaches and lower
support costs. u
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