Intelligent CISO Issue 65 | Page 60

T services like security and immigration checks at airports or even when picking up rental cars has come into focus .

Biometrics promises to shorten waiting times at airports

he pressing need to reduce waiting times for

T services like security and immigration checks at airports or even when picking up rental cars has come into focus .

Undoubtedly , waiting in long queues for any procedure is one of the most frustrating moments for travellers .
The COVID-19 pandemic has also contributed to accelerating the adoption of contactless systems at airports , including biometric processing at key touchpoints such as immigration , security control and check-in . This transition to touchless technology aims to minimise queuing and reduce overall airport wait times while ensuring a safer and more efficient travel experience .
According to IATA ’ s 2022 Global Passenger Survey ( GPS ), biometrics has established itself as a groundbreaking innovation in the travel industry , offering a promising solution to the perennial problem of long queues at airports . With an impressive 88 % of passengers who have used this service expressing satisfaction with the overall biometric process , this technology has the potential to revolutionise the way we travel .
The survey also reveals that 75 % of passengers are willing to use technologies employing biometrics as an alternative to conventional passports or boarding passes . This growing preference for biometric identification is driven by the desire to save time and avoid the hassle of queuing . In fact , 33 % of passengers would prefer to complete immigration procedures before arriving at the airport , while 44 % would like to expedite the check-in process .
Imaginable are situations where a simple identification document is presented at a terminal and the system automatically verifies all the data . The necessary information is then made available to security personnel and the journey can continue . This significantly speeds up the process and is also applicable in other areas , such as picking up a rental car or a key for a vacation rental .
Despite all the benefits , passengers have legitimate concerns regarding the use of biometric data . According to the survey , the biggest concerns are data loss due to security breaches , who has access to the data and general apprehensions regarding the handling and storage of personal information . Demands for continuously improved measures to protect data and its access are a direct response from passengers . u intelligent PHYSICAL SECURITY
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