BUSINESS surveillance
Using AI to deliver nudge theory within Microsoft 365
For nudge theory to work effectively in email security , software utilising AI and Machine
Learning must be contemplated , and regular reviews of your current cybersecurity software is crucial . For the gold standard , there are a few features IT security decision makers should consider . Firstly , for inbound threats , threats can be neutralised and delivered to the inbox with dynamic banners that explain the risk to the end-user . Banners need to be explained in non-technical language to avoid alienating the individual and discouraging continued learning , plus colour-coding these to indicate levels of risk can make a real difference .
In a recent report analysing people ’ s ability to accurately identify phishing emails , a vast increase was seen as nudge theory and real-time teachable moments takes effect , with one organisation seeing a 475 % increase in phishing emails caught after six months of nudge banners being deployed .
Fundamentally , teaching someone to catch a phish is more sustainable for long-term resilience .
With outbound email security , which is often overlooked , real-time prompts need only appear when a risk is detected rather than for each and every message sent . Click fatigue , banner fatigue , call it what you ’ d like – prompts need to be specific and provide a clear explanation , so it grabs the user ’ s attention , so be sure to ask for an in-depth demo when weighing up your cybersecurity options .
Nudges ensure that organisations and their users adopt healthier behaviors and are better prepared for future threats . It ’ s crucial to adopt intelligent products that deeply understand risks , develop positive behaviors and deliver real-time nudges .
With outbound email security , which is often overlooked , real-time prompts need only appear when a risk is detected rather than for each and every message sent .
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