over 200 personnel using Operations Center , we ’ ve greatly improved communication , fostered better collaboration , and facilitated valuable knowledge sharing across our entire security team .”

A unique offering for the physical security industry enetec , a leading technology

Available as part of Security Center SaaS , or as a standalone product , this new solution is specifically designed for security operations professionals and will revolutionise the way physical security teams collaborate , communicate and manage their tasks .

Addressing key security operations challenges

Genetec Operations Center addresses the operational challenges faced by Security Operations teams , which often rely on spreadsheets or disconnected work management tools designed for IT or other departments . These fragmented systems can impede their efficiency and collaboration . Operations Center solves this by integrating security dispatching , work ticketing and activity tracking into a single platform . This unified approach enables users to manage tasks more effectively , maintain real-time visibility of their operations and collaborate seamlessly across teams .

“ Security operations put in substantial effort to guarantee a secure day , one where everything runs smoothly without anyone noticing . Yet , they frequently lack the necessary tools for effective performance ,” said Christian Morin , Vice President of Product Engineering , Genetec .

“ Operations Center was created in close collaboration with security professionals specifically for their use . It aims to break down silos and enhance security operations , enabling them to work more efficiently and collaborate effectively across the organisation .”

Chris Autry , Managing Director at Brigham Young University – a major US university with over 30,000 students and a complex security infrastructure – has adopted the solution in his practice : “ Before Operations Center , each of our security divisions managed information separately , making collaboration difficult . Now , with nine departments and

Operations Center is more than just a task management tool : it ’ s a comprehensive solution that is designed to better manage resources and assets . It is built to enhance every aspect of security operations through an intuitive web and mobile interface that connects teams globally . Tasks and projects are managed on customisable boards that visually represent workflow stages , offering a clear overview of progress and enhancing situational awareness for real-time collaboration . This ensures that the right person , equipped with the right tools , is assigned to the right task , thereby improving efficiency and the quality of work .

By providing a detailed checklist for each task , Operations Center helps guide security officers in the field to their next tasks , whether it is dispatching patrols or responding to incidents , while automatically letting their supervisors know about their progress , status and location .

Supervisors can audit and generate reports on individual incidents , entire shifts or team performance , with all activities logged in real-time , even off-site . Leadership has immediate access to key performance indicators ( KPIs ) and statistics through their mobile app , eliminating the need for manual data entry . This streamlined access supports more informed , strategic decisionmaking and drives continuous efficiency improvements across the department .

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