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TRENDS
This difference in accuracy and response time is significant as customer expectations for seamless and secure digital experiences are at an all-time high .
Based on this framework , respondents were placed into one of four stages of observability maturity : ‘ Beginning ’ organisations ( 45 %); ‘ Emerging ’ organisations ( 27 %); ‘ Evolving ’ organisations ( 17 %); and lastly , ‘ Leading ’ organisations or ‘ Leaders ’ ( 11 %).
Leaders resolve issues quicker , reducing the impact of downtime
By adopting a leading observability practice , an organisation can understand their entire digital footprint and reduce the impacts of downtime . Sixty-eight percent of leading organisations say they ’ re aware of application problems within minutes or seconds of an outage – 2.8 times faster than the rate of beginning organisations .
Leading organisations estimate 80 % of alerts are legitimate , in contrast to 54 % from beginning organisations , providing greater certainty and reducing time spent on resolving false alarms . This difference in accuracy and response time is significant as customer expectations for seamless and secure digital experiences are at an all-time high . Research shows downtime can dilute customer loyalty and damage public perception .
Speed gives leading organisations an edge in software development velocity . Seventy-six percent of leaders deploy the majority of their application code on demand , in contrast to 30 % of beginners .
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