We seek to build a smarter, more agile airline that is better equipped to respond to evolving customer expectations and global travel demands.
This agreement is a continuation of the development journey of the Egyptian civil aviation sector and strengthens its competitiveness as a pivotal regional centre for aviation, IT and digital services. The airline’ s focus on adopting the latest smart solutions, will contribute to strengthening performance efficiency and improving the passenger experience at Egyptian airports.
The partnership is expected to bring a significant transformation in the company’ s communication systems, enabling it to continue its growth plans at the regional and international levels, thanks to SITA’ s extensive experience in digital services, with its information network extending to more than 200 countries and regions worldwide. The initiative also strengthens EGYPTAIR’ s position as a regional aviation hub and aligns with the Egyptian civil aviation sector’ s development goals.
Captain Ahmed Adel, Chairman and CEO of EGYPTAIR Holding Company, added:“ This partnership with SITA is a cornerstone of our Digital Transformation strategy. By adopting cutting-edge solutions, we are enhancing our communication systems to support growth in tourism and travel, ensuring operational excellence and a superior passenger experience.”
While this project is not the first of its kind for SITA globally, it underscores the company’ s commitment to supporting leading airlines like EGYPTAIR in transforming their operations and preparing for long-term growth.
Driving forces behind the modernisation initiative
When asked what prompted EGYPTAIR to embark on this transformative journey, Adel explained:“ EGYPTAIR’ s decision to modernise its infrastructure stems from our strategic vision to remain competitive in an increasingly digital and dynamic aviation landscape. As the national carrier, we are committed to delivering safe, seamless and connected experiences for our passengers. The modernisation initiative aims to enhance operational efficiency, improve service reliability, and future-proof our IT ecosystem to support long-term growth.
“ Ultimately, we seek to build a smarter, more agile airline that is better equipped to respond to evolving customer expectations and global travel demands.”
The role of SITA’ s technology in operational resilience
Adel outlined how SITA’ s technology, particularly SITA Connect Go, plays a crucial role in transforming the airline’ s daily operations and global network resilience.
“ SITA Connect Go offers us secure, cloud-based connectivity that significantly enhances the reliability, flexibility and scalability of our global operations,” he said.“ With this platform, we can simplify our network architecture, improve system uptime and reduce operational silos.”
The shift to a software-defined network, according to Adel, enables real-time data access and faster incident recovery, which strengthens the airline’ s Business Continuity.
“ It’ s a transformative step that allows EGYPTAIR to operate with greater agility and cost-efficiency across all our international destinations,” he said.
Enhancing the passenger experience
On how this digital upgrade will enhance the passenger experience, both in-flight and at Egyptian airports, Adel shared:“ This upgrade directly translates into a more streamlined and personalised passenger journey. At airports, travellers will benefit from faster check-in, smoother baggage handling, and reduced waiting times through enhanced system integration and automation.”
“ Passengers can expect a smoother airport journey, enabled by stable connectivity and tailored digital services. By modernising our digital backbone, we are creating an end-to-end travel experience that is more intuitive, responsive and aligned with the expectations of today’ s global traveller.”
Positioning EGYPTAIR as a regional hub for innovation
As part of the larger regional aviation ecosystem, EGYPTAIR’ s modernisation efforts are designed to position the airline as a leading regional hub for aviation and digital innovation. Adel commented:
“ This strategic move positions EGYPTAIR at the forefront of Digital Transformation in the region. By investing in modern infrastructure and embracing next-generation technologies, we are not only elevating our own capabilities but also reinforcing Egypt’ s role as a central aviation gateway between Africa, the Middle East and the rest of the world.”
The CEO emphasised that this initiative would help solidify the airline’ s role in the Middle East and Africa, asserting:“ It demonstrates our ambition to lead in operational excellence and innovation,
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