As digital banks face rising levels of AI-driven fraud, strengthening identity verification has become critical to protecting customers and maintaining trust. Russell Hernandez, CISO, UnionDigital Bank, tells us how deploying iProov’ s biometric liveness technology is helping the bank prevent account takeovers and mule activity while delivering a secure, frictionless experience for underserved communities across the Philippines.

nionDigital Bank, a pioneering digital

iProov’ s solutions now power UnionDigital Bank’ s approach to authentication, delivering the flexibility to apply heightened security for highrisk transactions while maintaining a fast and frictionless experience for everyday banking. Riskbased authentication enables the bank to support its mission of delivering a safe and inclusive digital experience for underbanked and underserved communities across the Philippines who depend on mobile devices for essential financial services.

A global surge in sophisticated AI-driven threats has placed the financial services sector on high alert. In the Philippines this has intensified focus on resilience against cyberthreats such as account takeovers, where fraudsters gain illegal access to user accounts and mule activity, which involves using accounts to launder illicit funds. To address these risks, UnionDigital Bank upgraded its previous device-based biometrics technology to align with increasing scrutiny from financial regulators, including the Bangko Sentral ng Pilipinas, on strengthening consumer protection.

We asked Russell Hernandez, CISO, UnionDigital Bank, and Andrew Bud, Founder and CEO, iProov, further questions for more insight.

Russell Hernandez

What impact has the rollout of the iProov solution had on UnionDigital Bank so far?

Since day one, our focus has been clear. Trust drives inclusion, and Filipinos will only embrace digital

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