Why is identity becoming the foundation of AI readiness for organisations across EMEA?
Okta’ s Businesses at Work report points to a clear shift in how organisations are adopting AI. What started with copilots and chatbots is quickly becoming more operational: AI agents that can access information, trigger workflows and take action across the business.
For organisations in EMEA, that creates opportunity, but also a new challenge. As AI agents become part of day-to-day operations, leaders need to know what these systems can access, what they are doing and how to govern them properly. Organisations across EMEA do not want to choose between innovation and control. They need both.
Organisations across EMEA( Europe, Middle East and Africa) are rapidly embracing AI agents to streamline workflows and boost operational efficiency. However, many are finding it difficult to establish the governance frameworks and security controls required to support these technologies effectively. Matt Ellard, General Manager, EMEA, Okta, explains why identity is emerging as the cornerstone of trusted AI adoption, enabling organisations to strike the right balance between innovation and the visibility, oversight and accountability needed to manage AI agents securely at scale.
That is why AI readiness increasingly comes down to identity.
What governance challenges are organisations across EMEA facing as AI agent adoption accelerates?
Across EMEA, AI agents are being adopted faster than the governance models needed to manage them. This year’ s findings show that while 91 % of organisations report they are already using AI agents, only 10 % say they have a well-developed strategy in place to manage them.
The concern is clearly understood: 58 % of organisations rank AI agent governance and oversight as their top security issue. But the controls have not kept pace.
That matters particularly in EMEA, where many organisations, especially in regulated sectors, are working to a higher bar on trust, transparency, privacy and accountability. AI agents are already being used to automate routine tasks, support customer service and improve internal workflows, all of which require access to systems, applications and data. Yet only 32 % of organisations say they
Across EMEA, AI agents a re being adopted faster than the governance models needed to manage them.
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