Alongside growing regulatory requirements and a fragmented IT landscape across Central and Eastern Europe , an Austrian bank provider , Raiffeisen Bank International , needed an agile , comprehensive solution that prioritised security and usability for its user base of 18.6 million customers . Yaron Zehavi , Senior Enterprise Architect , Identity Architect & CIAM Product Owner , Raiffeisen Bank International , tells us more .

ased in Vienna , Raiffeisen Bank

International ( RBI ) is one of the continent ’ s leading banking groups with 12 network banks ( NWB ) in Central and Eastern Europe . When the NWBs were founded or acquired starting in the early 1990s , a number of important decisions had to be made – including whether the responsibility for the IT infrastructures should remain at national level or be centralised .

Since integrating the heterogeneous landscapes would have come at high costs , the management chose the first option – and continued this model very successfully for three decades .

But in today ’ s digital world , the downsides of multiple national IT solutions are becoming increasingly apparent : group-wide innovation projects require a high degree of agility , which is often difficult to ensure in a decentralised organisation , and a drop in standardisation within the group is also noticeable on the cost side because attractive savings potentials cannot be tapped .

The challenge

To pave the way for the future , RBI is currently focusing on a sustainable digitisation , standardisation and consolidation of its IT . “ Our strategic goal is to develop standardised banking applications for our network banks and to provide them as a centralised omnichannel services ,” said Yaron Zehavi , Senior Enterprise Architect , Identity Architect & CIAM Product Owner , RBI .

The solution

Ping Identity , implemented with iC Consult

The search for a suitable , company-wide customer IAM was anything but easy . The main challenge was to unify the fragmented IT landscape of the 12 NWBs with their multiple IDP solutions – from OpenAM to GAAS to Azure AAD – and their

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