This solution had to meet the strict regulatory requirements of the European banking industry , but also offer the security and usability expected by the customers . colourful mix of on-prem and cloud topologies in a single , comprehensive solution . This solution had to meet the strict regulatory requirements of the European banking industry , but also offer the security and usability expected by the customers – and be capable of scaling to serve the entire user base of 18.6 million customers .

Ping scores with strong federation features

After numerous discussions and a comprehensive analysis of the market , RBI decided to implement the new customer IAM solution based on Ping Identity ’ s products . The cloud-based and resilient combination of PingFederate and PingDirectory addressed all customer requirements and supported sophisticated solutions for secure login and privilege management .

During this early phase of the project , the RBI team made another important strategic move : looking at the depth and complexity of the integration , they onboarded iC Consult , an external consulting team that would support the internal identity experts with ideas and impulses down the road .

The results

With the implementation of Ping Identity , RBI successfully set the foundation for the secure and efficient delivery of standardised banking applications to its 12 network banks – independent of the identity technologies they use , and at a mere fraction of the cost that would have been incurred in developing custom integrations .

Not surprisingly , the preliminary analysis of Zehavi is positive : “ We are really proud whenever a new NWB or a new banking application goes live and the first customers access it . With Ping Identity ’ s solutions and iC Consult as our partner , we have laid a robust foundation for our future identity strategy – and we are very much looking forward to successfully finalising this ambitious and high-profile modernisation project together .”

We dive further into the project with Yaron Zehavi , Senior Enterprise Architect , Identity Architect & CIAM Product Owner , Raiffeisen Bank International , to explore the successful partnership .

Reflecting on the implementation in 2021 , how has the comprehensive solution improved RBI ’ s services ?

The search for a suitable , customer group-wide IAM solution wasn ’ t easy as we needed a highly scalable solution that would be compliant and effective across 12 countries and operational in a short space of time .

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