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From enhancing digital connectivity and streamlining administrative processes to improving communication and fortifying network security , a collaboration between Radisson Hotels and EMW is reinforcing commitment to excellence in hospitality . Rushdy Mubarak , Cluster Director of IT , Radisson Hotel Group , tells Intelligent CISO , more about the collaboration and how it is enhancing the guest experience .

Rushdy Mubarak , Cluster Director of IT , Radisson Hotel Group

Can you provide an overview of the collaboration between Radisson Hotels and EMW , including the objectives and key areas of focus ?

The partnership between Radisson Hotels and EMW represents a strategic alliance aimed at upgrading the hotel ’ s network infrastructure . The purpose of this collaboration is to enhance guest satisfaction , streamline administrative processes , improve communication and to fortify network security measures .

The main goal of the partnership is to enhance the guest experience at Radisson Hotels . This involves ensuring that guests have a seamless and fast Internet access throughout the hotel , meeting the increasing demand for digital connectivity . This initiative seeks to enhance overall guest satisfaction and loyalty .

Additionally , the partnership aims to improve administrative operations by upgrading the hotel ’ s administrative network . This will make daily operations more efficient and secure by modernising internal communication systems and workflow processes , leading to increased team productivity .

Furthermore , the collaboration focuses on enhancing communication between the team members and guests . This includes implementing robust voice communication systems , including Voice over Internet Protocol ( VoIP ) technology , to facilitate clear and efficient communication channels . This initiative aims to improve guest service responsiveness and streamline communication between different hotel departments .

Lastly , the partnership prioritises strengthening network security . This involves implementing advanced firewall solutions and conducting regular security audits to protect sensitive guest data and maintain the integrity of the hotel ’ s network infrastructure . By addressing cybersecurity risks proactively , Radisson aims to uphold its commitment to guest privacy and data protection .

In conclusion , the collaboration between Radisson Hotels and EMW signifies a concerted effort to modernise and reinforce the hotel ’ s network infrastructure by enhancing guest experience , optimising administrative operations , improving communication channels and fortifying network .

What specific challenges prompted Radisson Hotels to engage with EMW regarding the implementation of a new project infrastructure ?

The specific challenges that prompted Radisson Hotels to engage with EMW regarding the implementation of a new project infrastructure were primarily based on the successful projects that Radisson Hotels had previously completed with EMW . Additionally , the track record and positive reputation of EMW in the IT market made them a reliable choice for Radisson Hotels .

Were there any challenges during implementation and , if so , how were these resolved ?

There will always be challenges with implementing a system or updating the existing one . However , these challenges are handled carefully in order to ensure that the changes don ’ t affect operations .

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